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Rivian Chief Software Officer Wassym Bensaid says the company is working on AI features it plans to launch in 2027. They could order coffee for a driver’s arrival and help diagnose vehicle problems, book service appointments and check that needed parts are available. Rivian says the features still need reliability improvements, and it has not specified which vehicles will receive them.
Rivian plans to bring new AI assistant features to its vehicles in 2027, including ordering coffee along a driver’s route and helping arrange service visits. Chief Software Officer Wassym Bensaid described the plans in an interview on the Plugged-In Podcast, while cautioning that the technology needs further reliability work before a wider release.
Bensaid said the assistant is being developed to connect with other digital services and handle tasks beyond answering questions or controlling vehicle settings. One example he gave was a driver asking for coffee on the way to work: the assistant could place an order at an appropriate stop so the drink is ready when the driver arrives. The report does not specify which coffee shops or ordering services might be supported, or how the system would determine timing and temperature.
For service, Bensaid said future AI tools could proactively diagnose vehicle issues, arrange appointments and help make sure a service center has the necessary parts before the vehicle arrives. He framed this as a potential improvement for both customers and Rivian’s operating efficiency. Those functions are planned rather than confirmed as currently available, and the company has not detailed their exact scope or rollout schedule within 2027.
Rivian’s assistant already supports general questions, vehicle controls and integrations with Google Calendar and Gmail, according to the source report. Bensaid said many of the upcoming features are in development but need to become more reliable. He did not identify specific models, markets or software-release dates for the planned additions.
AI Could Change Rivian Service Visits
If Rivian delivers the proposed service tools, drivers could receive help identifying a problem and setting up a visit without managing each step themselves. Advance diagnosis and parts coordination could also reduce avoidable delays at service centers. Those are potential benefits described by Rivian’s software chief, not reported results from a feature already in use.
The coffee-ordering example points to a broader ambition: making the vehicle assistant a link between the car and a driver’s other services. That could make voice controls more useful during a trip, but it also depends on reliable integrations and clear handling of tasks such as placing orders or scheduling appointments. The announcement matters because it signals Rivian’s intended direction for its in-car software, while leaving the practical details and performance untested in public.
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Rivian Assistant’s Current Capabilities
Rivian introduced its in-house AI assistant in May, positioning it as more than a conversational tool by connecting it with vehicle functions and outside services. The assistant can answer general-knowledge questions and control vehicle features, and the company added Google Calendar capability before Gmail integration arrived in October, according to the source report.
Bensaid also acknowledged that existing features still need refinement. He said some improvements are Rivian’s responsibility, while others involve work with partners on grounding requests and optimizing responses. That caveat is relevant to the 2027 plans: the company has described an ambitious destination, but says the present system and integrations still require tuning.
“We’re very close. We’re talking about things that we will launch in 2027.”
— Wassym Bensaid, Rivian chief software officer, in an interview on the Plugged-In Podcast
Release Scope Still Undecided
Rivian has not named the specific vehicles that will receive the coffee-ordering or service features, provided exact launch dates, or said whether they will arrive together. The source report also gives no list of supported coffee vendors, service markets, or third-party integrations. Bensaid’s 2027 timing is a stated plan; the company has not confirmed that every described capability will be ready for launch that year.
How the system will diagnose faults, what information it will use, and whether owners must approve appointments or orders remain unspecified. Rivian has also not shared performance data showing how much time or cost the proposed service workflow could save. Its acknowledgment that the assistant needs more tuning leaves reliability an open issue.
Reliability Work Before Launch
Rivian says it is continuing development and refinement, with the described features targeted for 2027. The next useful details would be a more specific release schedule, supported vehicle models and information about how the assistant will connect to ordering and service systems. Until Rivian provides those details, coffee orders and automated service arrangements should be understood as planned capabilities rather than available vehicle functions.
Key Questions
When does Rivian plan to launch the new AI features?
Chief Software Officer Wassym Bensaid said Rivian is discussing features it plans to launch in 2027. The company has not given exact release dates.
What could the coffee-ordering feature do?
Bensaid said the assistant could order coffee from an appropriate place along a driver’s route so it is ready around the time the driver arrives. Rivian has not identified participating vendors or explained how the feature will work in detail.
How could AI change Rivian service visits?
The proposed tools could help diagnose vehicle issues, book appointments and confirm that a service center has the needed parts. Rivian has not said these capabilities are available now.
Which Rivian vehicles will get the features?
Rivian has not specified which models will receive the planned features or whether availability will vary by vehicle, region or software version.
Are the features confirmed to arrive in 2027?
2027 is the launch timing Bensaid described, but the features remain in development. He said they need to become more reliable, and Rivian has not confirmed a detailed rollout plan.
Source: insideevs.com
